FAQ

Thanks for stopping by! Please note that unfortunately due to the Covid-19 Pandemic, shipping times have been taking longer than average.


I just received my bag rolled up and it seems like it won't stop curling! How can I stop it?

Don’t worry, jute has the tendency to be quite firm. Simply put items in the bag to help it stretch it out and stand up straight and allow some time for it to break in. 

Can I put this in the washing machine?

Please don't put your Brute Jute bag in the washing machine or submerge in water! Brute Jute bags only require an easy spray and wipe down with a cloth or paper towel.

Where are your bags sourced?

Our Brute Jute bags are sourced in Asia where the majority of Jute plants are grown. We are working toward implementing fair trade so Jute workers can be fairly compensated. 

How long does Shipping take?

Domestic Shipping

From when you place an order, it may take 1-2 weeks before the item ships. U.S. orders usually take around 2 weeks.
We have done our best to offer the best shipping options. We make no money off of the shipping, USPS determines the cost. 
If you would like to find out the cost of shipping simply add an item to your cart, input your address and the shipping fee will be calculated.

International Shipping

International Orders may take between 2-5 weeks.
We have done our best to offer the best shipping options. We make no money off of the shipping, USPS determines the cost. 
If you would like to find out the cost of shipping simply add an item to your cart, input your address and the shipping fee will be calculated.

Customs, duties, and taxes

Brute Jute LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).